Terms and Conditions

Company Identity

Associated Storage Pty Ltd is registered in Australia. Invoices and payments will be taken directly by Associated Storage Pty Ltd although the trading names of www.garageking.com.au, www.rackingshop.com.au or Garageking may be used. In addition, other linking and ecommerce domains may be used for the transaction of Associated Storage Pty Ltd.

For special requirements i.e. customised storage, mezanine floors, casing etc, Associated Storage Pty Ltd may re-direct enquiries to associated companies. Personal information will not be forwarded by Associated Storage pty Ltd to a the third party company unless agreed with the customer in advance.

Where our website automatically redirects the customer, our liability of information is then void.

Product Description

Associated Storage Pty ltd endeavour to be accurate with all technical information relating to product description. Products shown within cases i.e. tools, accessories or equipment are not included within the sale unless specifically detailed within the product description.

Associated Storage Pty Ltd hold no liability to inaccurate description and reserve the right to amend information and pricing at any time without consent or giving notice.

Shipping

Associated Storage Pty Ltd offer reduced shipping charges wherever possible, howevere in certain circumstances, it may be applicable for a special quotation to be made i.e. deliveries off mainland Australia or outside of metropolitan areas. Where this occurs, Associated Storage Pty Ltd will inform the customer of any additional charges prior to despatching the order. If the increase is not acceptable, the order maybe cancelled and the full amount credited to the customer.

Shipping times are detailed in days and are approximate from the date of Associated Storage Pty Ltd receiving cleared funds.

Please note that Next Day and Economy Deliveries are based on a single metro address only.

Where goods are out of stock and cannot meet the required delivery schedule, the customer will be notified and a full refund offered.

Associated Storage Pty Ltd reserve the right to charge additional costs where incurred for non-deliveries/re-deliveries or where incurred by collections or incorrect information provided by the customer.

When goods are received from the forwarder or carrier, they are signed for in good condition and are therefore accepted by the customer. If goods are found to be damaged due to carriage, however signed for as in good condition, this may affect your rights for guarantee.

Back Orders

If any of the items ordered are not in stock, we will place them on back order for you and email you with the option to cancel your order if you do not wish to wait. We require confirmation of any cancellation by email or fax by return. An alternative product may also be offered.

Tax Charges

GST is applicable to Australian customers.

Guarantee

All products supplied have a full 12 month manufacturers guarantee against manufacturing defects.

This guarantee does not cover faults caused by accident, misuse or neglect.

A full refund or exchange is guaranteed for customers returning goods received damaged. Any claims for damaged goods must be made within 7 days of receipt.

If you do not receive your order within 7 days please contact us, and we will trace the delivery and advise you on action to be taken.

This guarantee does not affect your statutory rights as a consumer.

Returning Goods

If you receive your order and for any reason other than the goods being damaged, you do not wish to keep them, you can return them for a refund or exchange, as long as you do so within 7 days of receipt. You will be responsible for the cost of return carriage to us. We will only accept goods back in 'as new' condition, unused, undamaged and in their original packaging.

All returns must be authorised, with an Associated Storage Pty Ltd returns authorisation number and clearly marked 'returned goods' and received by us within 7 days. Do not return goods without authorisation and returns number. To receive a returns authorisation number, email your order number, contact details and reason for return to sales@associatedstorage.com.au and a number will be issued by return email.

Recommendations & Complaints

We endeavour to respond to recommendations and complaints within five working days. Please e-mail your recommendations or complaints regarding our website, products or services to sales@garageking.com.au.

Contact Information

Associated Storage Pty Ltd can be contacted at any time by post, email, fax or telephone, however due to the international terms in which we operate emails are dealt with as priority and more promptly.

Associated Storage Pty Ltd.  48/58 Cyber Loop, Dandenong South, Victoria 3175, Australia
Telephone +61 (0)3 8768 7088
Fax +61 (0)3 8768 7062
Email (PREFERRED) - sales@garageking.com.au